Diaspora Health Cover provides support for platform access, account setup, premium payments, plan selection, and general enquiries.
For insurance coverage, medical benefits, or claims-related matters, support is provided directly by NEM Health.
Contact & Support
Get help with your account, payments, and plan selection, or reach the right team for insurance-related enquiries.
FAQs
Find Clear Answers Here
Find quick answers to common questions about your health insurance coverage
All insurance claims are administered and processed by NEM Health in accordance with the policy terms and conditions of the selected plan. Diaspora Health Cover does not process or approve claims.
Diaspora Health Cover supports users with:
- Account access and onboarding
- Plan selection and comparisons
- Beneficiary registration
- Overseas premium payments
- General guidance on how coverage works
Beneficiaries may be required by NEM Health to provide valid identification and policy-related information during onboarding, hospital visits, or claims processing. Specific requirements may vary depending on the plan and healthcare provider.
If your question relates to using the platform or making payments, contact Diaspora Health Cover.
If it relates to medical treatment, provider access, or claims, NEM Health is the appropriate contact.