Privacy Policy
Last updated:
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1. Introduction
Diaspora Health Cover ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, process, and share your information when you use our services.
This policy applies to all users of our platform, with specific provisions based on your location and the regulations that apply to you.
2. Data Controller Information
Diaspora Health Cover is the data controller responsible for your personal data. You can contact us at:
Diaspora Health Cover[Company Address]
Email: privacy@diasporahealthcover.com
Phone: [Phone Number]
3. Information We Collect
We collect the following categories of information:
Account & Profile
- Account Information: Name, email address, password, and contact details.
- Profile Information: Date of birth, gender, nationality, and other demographic information.
Health Information
- Medical history, current health status, and other health-related information necessary for insurance coverage.
Payment Information
- Credit card details, bank account information, and billing address.
Technical Information
- Usage Information: How you interact with our services.
- Device Information: IP address, browser type, operating system.
- Location Information: General location based on IP address.
4. How We Use Your Information
We use your information for the following purposes:
| Purpose | Description |
|---|---|
| Service Provision | Providing and managing your health insurance coverage |
| Payments | Processing claims and payments |
| Communication | Communicating with you about your account and policy |
| Improvement | Improving our services and developing new features |
| Security | Ensuring the security and integrity of our platform |
| Compliance | Complying with legal obligations |
| Marketing | Marketing our services to you (with your consent where required) |
5. Cookies and Similar Technologies
We use cookies and similar technologies to enhance your experience, analyze usage, and assist in our marketing efforts.
6. Data Sharing and Transfers
We may share your information with:
Insurance Partners
Insurance providers and partners to facilitate your coverage
Payment Processors
Third parties that handle transactions and payments
Service Providers
Companies that assist in operating our platform
Legal Authorities
Regulatory and legal authorities when required by law
7. Data Retention
We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Specifically:
| Data Type | Retention Period | Purpose |
|---|---|---|
| Account Information | Duration of account plus 7 years | Service provision and legal compliance |
| Health Information | Duration of policy plus 10 years | Coverage management and legal requirements |
| Payment Information | 7 years after last transaction | Financial record-keeping |
| Usage Information | 2 years | Service improvement and analytics |
8. Your Rights
Depending on your location, you may have the following rights:
To exercise your rights, please contact us at privacy@diasporahealthcover.com.
9. Data Security
Encryption
We use industry-standard encryption to protect your data during transmission
Access Controls
Strict access controls limit who can view your personal information
We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage. These measures include:
- Encryption of sensitive data
- Regular security assessments
- Access controls and authentication procedures
- Staff training on data protection
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
We encourage you to review this Privacy Policy periodically for any changes.
11. Contact Us
privacy@diasporahealthcover.com
Address
[Company Address]
Phone
[Phone Number]